Delivery & Returns
Xplosiv Supplements is one of NZs fastest growing supplement retailers.
Xplosiv Supplements Ltd offers extremely reliable, fast and free shipping in New Zealand via CourierPost & Australia via NZPost We will forward you your unique tracking number once your order has been processed so you can track your order every step of the way.
Courier pickup times are Monday - Friday, orders placed after 3pm are usually shipped the next day
New Zealand Shipping Estimates (Within Business Days)*
Auckland & Surrounds: Overnight
North Island: Overnight
South Island: 2 to 3 days
Australia Shipping Estimates (Within Business Days):
Please note the NZ Post Shipping estimates are based on world wide delivery, because it's only going to Australia it is expected to be faster than the estimates.
International Air 3-10 Working Days
Please note international Air is our free service we provide to our Australian customers and it's a semi tracked service with no signature required, so you accept responsibility once it's been delivered within reason.. We recommend for more expensive orders you use international courier.
International Courier 2 -6 Working Days (Premier Service $15.00)
If you order is a high value we strongly recommended paying the extra for this service as you have the peace of mind of knowing your mail is tracked until it reaches its destination and a signature is collected on delivery.
Other International Shipping
At this stage we only provide shipping to Australia and within New Zealand.
Damaged Goods/Lost Items
In the event that you receive faulty or damaged goods and require a refund, please contact us with your claim and we will endeavour to either replace the product(s) or provide you with a refund. Claims must be received within 7 days of receipt of goods.
We recommend selecting signature requirement at the checkout. If you are not home at the time of delivery we recommend getting it sent to your work place. If you select no signature requirement then your order will be left in the mailbox or on your door step or where the courier see's appropriate. If you select no signature requirement then you accept all responsibility if your order is stolen after delivery, which is why we recommend a signature. If you select no signature requirement and un-tick the 'Authority to Leave' box then your order will be sent with a signature requirement.
Please note: Shipping estimates may vary. We reserve the right to reject any order addressed to a PO box or a Parcel Pod.